Return & Refund Policy
Effective Date: April 22, 2026
At Urbanstreetvibes, operated by CHRISTOPHER RICHARD LARRICK LLC, we are committed to ensuring customer satisfaction with every purchase. If for any reason you are not fully satisfied with your order, this Return & Refund Policy outlines the conditions, timelines, and procedures for returns, exchanges, and refunds.
Our goal is to provide a fair, transparent, and efficient resolution process for all customers.
1. Company & Contact Information
Store Name: Urbanstreetvibes
Company Name: CHRISTOPHER RICHARD LARRICK LLC
Owner: Christopher Richard Larrick
Business Address:
4375 Driftwood Ct
Fairbanks, AK 99709
United States
Customer Support Email:
[email protected]
Business Hours:
Monday – Friday, 8:00 AM – 5:00 PM (EST)
2. Return Eligibility Overview
We accept returns within a clearly defined period to ensure flexibility while maintaining product integrity.
Return Window
| Condition | Policy |
|---|---|
| Return Period | 60 days from delivery date |
| Item Condition | Unused, unworn, and in original condition |
| Packaging | Original packaging preferred |
| Proof of Purchase | Required |
Important Notes:
- Returns must be initiated within 60 days of receiving your order.
- Items must not show signs of wear, washing, or damage caused by the customer.
- We reserve the right to decline returns that do not meet eligibility criteria.
3. Non-Returnable Items
To maintain hygiene, product quality, and fairness, certain items may not be eligible for return.
Non-Returnable Categories
Items marked as Final Sale
Products that have been worn, washed, or altered
Items returned without prior approval
Items damaged due to misuse or improper care
If you are unsure whether your item qualifies for return, please contact our support team before sending it back.
4. Return Process
We have designed a simple and structured return process to minimize inconvenience.
Step-by-Step Return Procedure
| Step | Action |
|---|---|
| 1 | Contact support at [email protected] |
| 2 | Provide order number and reason for return |
| 3 | Receive return instructions and approval |
| 4 | Ship item back using provided guidance |
| 5 | Await inspection and confirmation |
Key Guidelines:
- Returns must be approved before shipping
- Unauthorized returns may not be accepted
- Customers are responsible for ensuring safe return packaging
5. Refund Policy
We provide a clear and consistent refund timeline to ensure transparency.
Refund Timeline
| Stage | Timeframe |
|---|---|
| Return Received | Day 0 |
| Inspection Process | 1 – 3 business days |
| Refund Issued | Within 12 days after approval |
Refund Method
Refunds are issued to the original payment method
You will receive a confirmation email once the refund is processed
6. Fees & Charges
We maintain a straightforward refund policy with no hidden deductions.
Fee Structure
| Type | Fee |
|---|---|
| Restocking Fee | $0 |
| Refund Processing Fee | $0 |
| Hidden Charges | None |
Important Notes:
- No restocking or processing fees will be applied
- Original shipping fees may not be refundable unless the return is due to our error
7. Exchanges
We offer exchanges to help customers receive the correct item when needed.
Exchange Conditions
| Scenario | Eligibility |
|---|---|
| Wrong size | Eligible |
| Incorrect item received | Eligible |
| Damaged item | Eligible |
| Change of preference | Case-by-case |
Exchange Process
Contact support to request an exchange
Follow return steps
Replacement item will be shipped after approval
8. Damaged or Defective Items
If your order arrives damaged or defective, we will resolve the issue promptly.
Required Actions
Report issue within 48 hours of delivery
Provide:
Clear photos of the item
Packaging condition
Order number
Resolution Options
Replacement item
Full refund
Store credit (if applicable)
We prioritize quick and fair resolutions for such cases.
9. Incorrect Orders
If you receive the wrong item, please contact us immediately.
What We Will Do
Verify the issue
Provide return instructions
Ship the correct item or issue a refund
No additional cost will be charged for correcting our mistake.
10. Late or Missing Refunds
If you have not received your refund within the stated timeframe:
Recommended Steps
Check your bank or payment account
Contact your payment provider
Reach out to our support team
Processing delays may occur due to financial institutions, not our system.
11. Return Shipping Responsibility
Customer Responsibility
| Situation | Responsibility |
|---|---|
| Standard return | Customer pays return shipping |
| Damaged/incorrect item | We cover return cost |
We recommend using a trackable shipping method for returns.
12. Order Cancellation
Orders can be canceled under specific conditions.
Cancellation Policy
| Stage | Cancellation Availability |
|---|---|
| Before processing | Allowed |
| After processing | Not guaranteed |
| After shipment | Not possible |
Contact support as soon as possible if you wish to cancel your order.
13. Partial Refunds
In certain situations, partial refunds may be issued.
Examples
Item returned with minor signs of use
Missing original packaging
Incomplete return
All partial refunds are evaluated on a case-by-case basis.
14. Returned-to-Sender Orders
If an order is returned due to:
Incorrect address
Failed delivery attempts
Possible Outcomes
Reshipping (additional cost may apply)
Refund (excluding original shipping cost)
15. Abuse of Return Policy
To ensure fairness for all customers, we monitor return activity.
We reserve the right to:
Refuse excessive or suspicious return requests
Limit future transactions if misuse is detected
16. Policy Updates
We may update this policy at any time to reflect operational or regulatory changes. Updates will be posted on this page with a revised effective date.
17. Customer Support
For all return and refund inquiries:
Email: [email protected]
Hours: Monday – Friday, 8:00 AM – 5:00 PM (EST)
We aim to respond within one business day.
18. Commitment to Customer Satisfaction
At Urbanstreetvibes, we understand that purchasing clothing online requires trust. That’s why we provide a 60-day return window, no hidden fees, and a clear refund process within 12 days.
We are dedicated to ensuring that every customer feels confident, supported, and respected throughout their shopping experience.