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Shipping Policy

1. Order Processing and Handling

At UrbanStreetVibes, we are dedicated to ensuring your orders are prepared and dispatched with the utmost care. Our operational workflow is as follows:

Order Cut-off Time: All orders placed before 5:00 PM EST, Monday through Friday, will be processed for the next business day. Orders received after this cut-off time or on weekends/holidays will be processed on the following business day.

Handling Time: Our dedicated team requires 1 business day to verify, pack, and prepare your items for shipment.

2. Shipping Rates and Delivery Timelines

To provide a clear and straightforward shopping experience, we apply a flat-rate shipping fee for all orders.

Service Type Flat Rate Cost
Standard Shipping $6.99 USD

Once your order has been dispatched from our facility, the estimated transit time is as follows:

Process Phase Timeline
Order Handling 1 Business Day
Transit Time 2 - 6 Business Days
Total Delivery Time 3 - 7 Business Days

3. Delivery Services and Tracking

We partner with premier global courier services to ensure your package arrives securely and efficiently. We utilize:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx

Upon dispatch, you will receive an email confirmation containing your tracking number. You can monitor your shipment’s progress directly through the courier’s official website.

4. Customs, Duties, and Taxes

For international orders, please be advised that your shipment may be subject to import duties, taxes, or other fees imposed by your country's customs authority. These costs are the sole responsibility of the recipient and are not included in the purchase price or shipping fee charged at checkout.

5. Order Modifications and Delays

Should you need to update your shipping address or modify your order, please contact us promptly at [email protected]. Please note that once an order has been marked as "Shipped," we are unable to intercept the package or alter the delivery details.

While we strive to meet all delivery estimates, unforeseen circumstances such as extreme weather or carrier disruptions may occasionally cause delays. We appreciate your patience and remain committed to keeping you informed.

Need Further Assistance?

If you have questions regarding your shipment or our policies, please contact our support team:

Address: 196 D. Ly Tu Trong, Phuong An Phu, Quan Ninh Kieu, Can Tho 94000, Vietnam

Email: [email protected]

Support Availability: Monday – Friday, 8:00 AM - 5:00 PM EST

Thank you for choosing UrbanStreetVibes. We appreciate your business and are committed to delivering your order with professionalism and efficiency.