Returns & Refunds Policy

1. Satisfaction Guarantee

At UrbanStreetVibes, your satisfaction is our primary goal. We strive to provide high-quality streetwear that meets your expectations. If you are not completely satisfied with your purchase, we are here to assist you with our return and refund process.

2. Return Eligibility

To be eligible for a return, please ensure that the item meets the following criteria:

• The item must be in its original, unworn, and unwashed condition.
• All original tags and packaging must be intact.
• The return request must be initiated within 30 days of the delivery date.

3. Non-Returnable Items

Please note that certain items are non-returnable for hygiene and safety reasons, including:

• Gift cards.
• Intimate apparel or accessories where the seal has been broken.
• Items marked as "Final Sale" or promotional clearance items.

4. The Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets our quality standards. Upon approval, your refund will be processed to your original method of payment within 5-7 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.

5. Return Shipping Costs

Unless the item is defective or an error was made on our part, customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

6. Exchanges

We currently do not offer direct exchanges. If you require a different size or color, please return your original item for a refund and place a new order through our website at your earliest convenience.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with your order number and photographic evidence. We will prioritize your request and provide a prepaid return label or a prompt replacement at no additional cost to you.

Thank you for your understanding and for being a valued member of the UrbanStreetVibes community.