Privacy Policy

Your privacy matters. This policy explains what we collect, how we use it, who we share it with, and the choices you have when you shop at urbanstreetvibes.shop.

Who we are & how to contact us

This website is operated by URBANSTREETVIBES.SHOP. If you have any questions or requests about this policy or your data, contact: [email protected].

Information we collect

We collect information needed to operate our store, fulfill orders, support customers, and maintain site security.

Data we collect	Examples	Why we use it	Typical retention
Account & contact details	Name, email, phone number, shipping/billing addresses	Create/manage your account, process orders, provide support, prevent abuse	While your account is active and for a reasonable period after your last interaction
Order & transaction details	Order ID, items purchased, prices, delivery status, timestamps	Fulfill your order, handle returns/support, maintain accurate records	For as long as needed for our business records and bookkeeping
Payment information	Payment method, status, limited tokens from payment partners	Process payments, issue refunds, prevent fraud	For as long as necessary to complete the transaction and handle disputes
Device & usage data	IP address, device type, browser, pages viewed, actions taken, approximate location (derived from IP)	Secure and optimize our site, diagnose issues, understand performance	Kept for short periods; may be aggregated or de-identified for longer
Communications	Emails, contact form entries, customer service messages	Respond to your requests, improve our service, train support staff	For the life of the support relationship and a reasonable time afterward
Marketing preferences	Newsletter opt-ins, notification settings	Send updates you have asked for and measure engagement	Until you change your preferences or opt out

We do not store full credit or debit card numbers on our servers. Payments are handled by our partners (PayPal, Stripe, and Airwallex).

Where we get information

• Directly from you when you browse, create an account, place an order, or contact support.
• Automatically via cookies and similar technologies when you use our site.
• From payment partners regarding payment status, risk checks, and dispute information.
• From shipping partners about delivery progress and exceptions.

Cookies & similar technologies

We use cookies, pixels, and similar tools to keep our store running smoothly and to understand site performance. You can control cookies in your browser settings. If you block certain cookies, some features may not work as intended.

Category	What they do
Essential	Enable core functions like cart, checkout, authentication, and security.
Performance/Analytics	Help us measure visits and interactions so we can improve the site.
Functional	Remember your preferences to make your experience smoother.
Advertising	May be used to show our own ads and measure their effectiveness.

How we use your information

• To process and deliver orders, provide customer support, and manage returns.
• To process payments, detect and prevent fraud or abuse, and resolve disputes.
• To operate, secure, and improve our website and services.
• To send service messages (e.g., order confirmations, shipping updates).
• To send marketing communications if you have opted in; you can unsubscribe anytime from the email footer or by contacting us.

How we share information

We share information with trusted service providers only as needed to run our store. We do not sell your personal information.

Who	What we share	Why
Payment processors (PayPal, Stripe, Airwallex)	Contact details, order totals, billing info, device/risk signals	Process payments, prevent fraud, manage chargebacks and refunds
Shipping and logistics partners	Name, address, phone number, shipping notes, order contents (for customs/labels)	Deliver your order and provide tracking
Website hosting and eCommerce platform providers	Data necessary to host and operate our store	Keep our site online, fast, and secure
Customer support and communication tools	Contact information and message content	Respond to your inquiries and provide updates
Analytics and performance partners	Usage data and device information	Understand site performance and improve features
Professional advisors and authorities	Information relevant to the matter	Protect our rights, meet requests from authorities, or address security/fraud

International transfers

Our store and service providers may operate across multiple countries. As a result, your information may be processed outside of your home country. We take steps designed to help protect your information when it is transferred.

Security

• Encryption in transit (HTTPS) for our website.
• Access controls and staff confidentiality expectations.
• Data minimization and routine housekeeping.

No security method is perfect, but we work to protect your information and promptly address potential issues.

Your choices & rights

• Access: Ask for a copy of the personal information we hold about you.
• Correction: Request that we update or correct your information.
• Deletion: Ask us to delete your information where applicable.
• Marketing: Opt out of marketing emails at any time using the unsubscribe link or by contacting us.
• Cookies: Control cookies through your browser settings.

To make a request, email [email protected]. We may take steps to verify your identity and will respond within a reasonable time, usually within 30 days.

Data retention

We keep personal information only as long as needed for the purposes described above, including operating the store, maintaining accurate records, resolving disputes, and meeting reasonable recordkeeping needs. When no longer needed, we aim to delete or de-identify the information.

Third-party websites

Our site may link to other websites. Their practices are governed by their own privacy policies. We are not responsible for their content or privacy practices.

Children's privacy

Our store is not directed to children. If you believe a child has provided us personal information, please contact us so we can take appropriate action.

Changes to this policy

We may update this policy from time to time to reflect changes to our practices. If we make significant changes, we will post the updated version here.

Effective date: 07 April 2026