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Payment Methods

We offer secure, straightforward checkout options. Your payment is processed by trusted partners and is protected with industry-standard encryption. If anything doesn’t go as expected, our team is here to help at [email protected].

Accepted ways to pay

Method	How it works	What you may see on your statement	Notes
Credit & Debit Cards	Pay with major cards. Your bank may ask you to complete a one-time 3D Secure/OTP step.	URBANSTREETVIBES.SHOP or the name of our payment processor	Use your exact billing name and address. Some prepaid or gift cards may not be supported.
PayPal	Sign in to PayPal to approve your payment, then return to our store for confirmation.	PayPal charge referencing our store	We never see your PayPal password. Review your delivery details before approving.
Stripe	Checkout through Stripe using supported cards or wallets shown at checkout (availability varies by region/device).	URBANSTREETVIBES.SHOP or Stripe	May prompt additional verification per your bank’s security settings.
Airwallex	Checkout through Airwallex using supported cards or local methods shown at checkout (availability varies).	URBANSTREETVIBES.SHOP or Airwallex	May require an OTP or approval in your banking app.

Checkout security

Encrypted connection (TLS) protects your information during checkout.
Card details are sent directly to our payment partners; we do not store full card numbers or security codes on our servers.
Additional verification (such as 3D Secure) may be required by your bank to prevent unauthorized use.
Orders may go through automated fraud screening. If we can’t verify details, we may contact you or cancel and refund the order.

Authorizations and charges

For card payments, your bank may place a temporary authorization when you submit your order. If the order is accepted, the charge is captured. If the order is not completed, the authorization typically expires automatically—timing depends on your bank.

When a payment fails

If your payment doesn’t go through, try the steps below. Most issues resolve quickly.

Issue	What to try
Authentication (3D Secure/OTP) failed or timed out	Approve the prompt from your bank and complete the flow without closing the window; try again or use another method (e.g., PayPal).
Billing details mismatch	Enter the exact name, address, and postal code your bank has on file.
Insufficient funds or card limit reached	Use a different card or payment method, or contact your bank to lift any limits.
Bank security block or unusual activity	Contact your bank to approve the transaction, then retry.
Browser or device errors	Disable VPN/ad blockers, clear cache, or try a different browser/device and stable network.
Repeated failures	Switch to another available method (Cards, PayPal, Stripe, or Airwallex) or email us at [email protected].

Receipts and confirmations

After a successful payment, we email your order confirmation to the address provided at checkout. Check spam/junk if you don’t see it.
Your finalized receipt is included with the confirmation or once your order is processed.

Need help?

Questions about paying for your order or a charge on your statement? Contact us at [email protected] with your order number (if available) and the last four digits of the card used or your PayPal email. Please do not send full card numbers.

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