Frequently Asked Questions

Quick overview

Topic	What to expect
Processing time	1 business day
Transit time	2–5 business days (after shipment)
Standard shipping fee	$6.99 per order
Tracking	Automatic tracking email when your order ships

Orders

How do I place an order?

Add items to cart, select size and color, proceed to checkout, enter shipping and payment details, and confirm your order. You’ll receive an order confirmation by email.

Can I change or cancel my order?

Contact us as soon as possible with your order number. We start processing quickly, so changes or cancellations aren’t guaranteed once an order enters fulfillment.

Why was my payment declined?

• Billing details didn’t match bank records
• Insufficient funds or bank security checks
• Temporary processor issue—try again or use another method

If it continues, your bank or payment provider can help identify the issue.

Sizing & fit

Where can I find sizing information?

Size guides and any garment measurements are shown on each product page. If you’re between sizes, compare the listed measurements to a similar item you own for the best match.

Still unsure about sizing?

Email us at [email protected] with the product link and your measurements for tailored guidance.

Shipping & delivery

Where do you ship?

Available destinations are shown at checkout based on your address. If your location isn’t available, contact us and we’ll advise on options.

How much is shipping?

Standard shipping is $6.99 per order. Any optional services shown at checkout (if available) will be priced there before you pay.

How long will delivery take?

Stage	Typical timeframe	Notes
Order placed	Instant confirmation	You’ll receive an email with your order number.
Processing	1 business day	Order is prepared and handed to the carrier.
Transit	2–5 business days	Time varies by destination and carrier volume.

Business days exclude weekends and public holidays. Weather or carrier disruptions may extend delivery times.

Do you offer expedited shipping?

When available, faster options will appear at checkout. If you don’t see an expedited option, it isn’t currently offered for your address or items.

How do I track my package?

We’ll email you a tracking link as soon as your order ships. Tracking updates are provided by the carrier and may take up to 24 hours to begin displaying movement.

My package shows delivered but I can’t find it—what now?

1. Check around the property, mailbox, and with neighbors.
2. Look for a carrier notice or photo confirmation.
3. Allow 24 hours—packages sometimes scan early.
4. If still missing, email [email protected] with your order number. We’ll work with the carrier on a trace and advise next steps.

Returns & refunds

How do I start a return or exchange?

Email [email protected] with your order number, the item(s) you’d like to return or exchange, and the reason. We’ll reply with instructions and the return address.

Are returns free?

We’ll confirm return shipping options and any costs when you contact us. If an item arrived damaged or incorrect, let us know right away with photos so we can help.

When will I get my refund?

After your return is received and checked, we’ll issue the refund to your original payment method. The time it takes to appear depends on your bank or payment provider.

Can I exchange for a different size?

Yes—if the item and size are in stock, we’ll help set up an exchange. If not, we’ll guide you through a return and re-order.

For full details, see our Return Policy.

Payments & security

What payment methods do you accept?

Method	Notes
Credit/Debit Cards	Pay securely with major cards at checkout.
PayPal	Use your PayPal balance or linked funding source.
Stripe	Card and wallet payments processed by Stripe.
Airwallex	Processed through Airwallex’s secure platform.

Is my payment information secure?

We use trusted payment processors that encrypt your data. We don’t store full card details on our systems.

When am I charged?

You’re charged at the time of checkout once the order is submitted.

Do you charge sales tax?

Any applicable taxes are calculated and shown at checkout before you pay.

Support

How do I contact you?

Email: [email protected]

Include your order number and any photos (for damages or defects). We aim to reply promptly on business days.

Anything else?

If your question isn’t covered here, reach out—we’re happy to help and will get you the right answer.