Frequently Asked Questions (FAQs)
Urbanstreetvibes – Customer Support Guide
Welcome to our FAQ page. Here you’ll find clear answers to the most common questions about orders, shipping, returns, payments, and more. If you need further assistance, our support team is always available to help.
1. General Questions
What is Urbanstreetvibes?
Urbanstreetvibes is an online store operated by CHRISTOPHER RICHARD LARRICK LLC, specializing in stylish and modern women’s clothing designed for everyday wear and comfort.
Where are you located?
We are based in the United States:
4375 Driftwood Ct, Fairbanks, AK 99709, United States
How can I contact customer support?
You can reach us via:
Email: [email protected]
Hours: Monday – Friday, 8:00 AM – 5:00 PM (EST)
We aim to respond within one business day.
2. Orders & Processing
How do I place an order?
Simply browse our website, select your desired items, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
When will my order be processed?
Orders are processed:
Monday – Friday
Cut-off time: 5:00 PM EST
Orders placed before the cut-off time are processed the same day. Orders placed after will be processed the next business day.
Can I cancel or change my order?
| Situation | Available Action |
|---|---|
| Before processing | Cancellation or changes allowed |
| During processing | Limited, case-by-case |
| After shipping | Not possible |
Please contact us immediately if you need assistance.
3. Shipping & Delivery
How long does shipping take?
| Stage | Time |
|---|---|
| Handling Time | 1 – 2 business days |
| Transit Time | 2 – 5 business days |
| Total Delivery | 3 – 7 business days |
How much does shipping cost?
We offer a flat shipping rate of $6.99 across the United States.
Which carriers do you use?
We ship via:
USPS
UPS
FedEx
Do you provide tracking information?
Yes. Once your order is shipped, you will receive an email with:
Tracking number
Carrier details
Delivery updates
Why is my tracking not updating?
Tracking updates may take 24–48 hours after shipment. If delays persist, please contact us.
4. Payments
What payment methods do you accept?
We accept:
PayPal
Credit/Debit Cards (via Airwallex & Stripe)
PayPal Pay Later
Is my payment secure?
Yes. All transactions are:
Encrypted
Processed through secure payment gateways
Protected using industry-standard security measures
Can I pay in installments?
Yes, through PayPal Pay Later, subject to PayPal’s approval and terms.
5. Returns & Refunds
What is your return policy?
| Condition | Policy |
|---|---|
| Return Window | 60 days from delivery |
| Item Condition | Unused, unworn |
| Fees | No restocking fees |
How long do refunds take?
Refunds are processed within 12 days after your return is approved.
How do I return an item?
Contact us at [email protected]
Provide your order number
Follow return instructions
Do I have to pay for return shipping?
| Situation | Responsibility |
|---|---|
| Standard return | Customer pays |
| Damaged/incorrect item | We cover cost |
Can I exchange an item?
Yes, exchanges are available for:
Incorrect size
Defective items
Wrong items received
6. Products
Are your product images accurate?
We strive for accuracy, but:
Colors may vary due to screen settings
Minor variations may occur in sizing or details
How do I choose the right size?
We recommend checking the size guide on each product page before ordering.
What if my item arrives damaged?
Contact us within 48 hours with photos of the item and packaging. We will resolve the issue promptly.
7. Delivery Issues
What if my package is delayed?
Delays may occur due to:
Weather conditions
Carrier issues
High demand periods
If your order is significantly delayed, contact us for assistance.
What if my package is lost or missing?
If tracking shows “Delivered” but you have not received your package:
Check around your property
Ask neighbors
Contact the carrier
Reach out to us for support
What if I entered the wrong address?
Address changes are only possible before shipment
After shipping, we cannot modify the address
8. Account & Security
Do I need an account to order?
No, you can check out as a guest. However, creating an account allows easier order tracking and faster checkout.
Is my personal information safe?
Yes. We follow strict data protection practices as outlined in our Privacy Policy.
9. Promotions & Discounts
Can I use multiple discount codes?
Only one discount code can be applied per order unless otherwise stated.
Why isn’t my discount code working?
Possible reasons include:
Expired code
Minimum purchase requirement not met
Code not applicable to selected items
10. Additional Questions
Do you ship internationally?
Currently, we ship within the United States. For special requests, please contact us.
What happens if my order is returned to sender?
| Scenario | Outcome |
|---|---|
| Incorrect address | Reshipping fee may apply |
| Delivery failure | Refund may exclude shipping |
Can I place bulk or special orders?
Yes. Please contact us directly for bulk order inquiries or special requests.
11. Still Need Help?
If your question is not answered here, please contact us:
Email: [email protected]
Hours: Monday – Friday, 8:00 AM – 5:00 PM (EST)
We are committed to providing prompt and helpful support.
12. Our Commitment to You
At Urbanstreetvibes, we aim to provide:
Transparent policies
Reliable shipping
Secure payments
Hassle-free returns
Your satisfaction is our priority, and we continuously work to improve your shopping experience.